Service System

Service Support
  • Adequate Spare Parts in Multiple regions
  • 7-day Training Services
  •  Regular Quarterly maintenance
  • 15-min Remote Response, 24 hours On-site Maintenance
  • 24/7 Service Hotline
  • Free Replacement of Spare part in Warranty Period
Delivery Process
  • Project Establishment

    Current situation of a storage center
    Operation procedure
    Orders and product information

  • Program Planning

    Design scheme and drawings
    Planning of project procedures
    Planning of software management system
    Budget price of the project

  • Project Implementation & Elaboration

    Sign  a contract
    Determining the scheme and signing after approval 
    Determining technical details in mechanical, electrical, software technology
    Determine  project progress

  • Manufacturing  & System Development

    Manufacturing and assembly of equipment
    Software development test

  • Installation & System Go-live

    Field construction and installation
    Debugging, installing and performing trial runs 
    Joint test with three-dimensional warehouse system

  • Acceptance

    Delivery of Equipment SOP
    Training after delivery 
    Arrangement and handover of equipment operation and maintenance

  • After-sales service

    Provide various spare parts in a long-term and timely manner
    Interview with users regularly
    Provide follow-up service for systems and equipmen 
    Lifetime technical support

Empower Every Warehouse to Generate More Value
Contact us to learn more about intensive, efficient, flexible intelligent warehouse solution proposed by ZS Robotics